Refund & Return Policy
We strive to ensure customer satisfaction and provide a clear and fair process for returns, exchanges, and refunds.
This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased through our website.
By placing an order with us, you acknowledge and agree to the terms outlined in this policy.
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1. General Policy
Returns, exchanges, and refunds may be available depending on the condition of the product, the reason for the request, and the timeframe in which the request is made.
All requests are subject to the conditions described in this policy and applicable consumer protection laws.
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2. Return and Exchange Conditions
To be eligible for a return or exchange, the product should generally:
Be in its original condition
Be unused and not damaged by the customer
Be returned with its original packaging, accessories, and included items where applicable
Be accompanied by the relevant order information
We reserve the right to reject a return or exchange request if the product does not meet the applicable conditions.
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3. Return and Exchange Timeframe
Return and exchange requests should generally be made within the following periods:
Return requests: within 3 days from the delivery date
Exchange requests: within 5 days from the delivery date
Requests made after these periods may not be accepted, except where required by applicable law.
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4. Return and Exchange Process
To request a return, exchange, or refund, you should contact us through the contact details available on our website.
When contacting us, please provide:
Your full name
Phone number
Order number or order ID
Product details
A clear description of the reason for the request
Photos or videos of the product, where relevant
Our customer support team may request additional information to evaluate your request and will provide instructions regarding the return or exchange process.
Please do not send products back without first contacting us and receiving return instructions.
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5. Refunds
Refund eligibility depends on the reason for the return and the condition of the product.
Full Refund
A full refund may be provided where:
The product delivered is substantially different from the product ordered
The product arrives defective or damaged
The order cannot be fulfilled due to an issue attributable to us
Where required by applicable law, other circumstances may also qualify for a refund.
Partial Refund or Applicable Fees
Where a customer refuses, returns, or cancels an order without a valid product-related issue, applicable operational, delivery, or return costs may be deducted from any refund where permitted by applicable law.
Any applicable fee or deduction will be communicated to the customer before the refund is processed.
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6. Non-Refundable or Non-Returnable Cases
A return, exchange, or refund may not be accepted where:
The product has been used or damaged by the customer
The product is returned without its original packaging or required accessories, where applicable
The request is made after the applicable return or exchange period
The product has been altered, modified, or improperly handled by the customer
The issue is based solely on personal preference or expectations that were not represented or promised in the product description
The customer is unable to provide sufficient information to verify the order or the claimed issue
Certain products may also be subject to specific return restrictions due to their nature, hygiene requirements, safety considerations, or applicable laws.
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7. Delivery and Return Costs
Delivery fees are generally non-refundable unless otherwise required by applicable law or where the return is due to an error attributable to us.
Return shipping or collection costs may be the responsibility of the customer where the return is requested for reasons unrelated to a defective, damaged, or incorrectly supplied product.
Where the product is defective, damaged upon delivery, or incorrectly supplied, we may cover the applicable return or replacement costs.
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8. Refund Processing
Once a return has been received and inspected, we will inform you whether your refund request has been approved or rejected.
If approved, the refund will be processed using the applicable refund method and within a reasonable timeframe.
The time required for the funds to reach you may depend on the payment method, financial institution, payment provider, or other factors outside our control.
For cash-on-delivery orde
9. Exchanges
If an exchange is approved, the replacement product will be provided subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.
10. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs, videos, or other information to verify the issue.
Once the issue has been confirmed, we may offer an appropriate solution, which may include:
Product replacement
Exchange
Repair, where applicable
Full or partial refund, depending on the circumstances
11. Customer Responsibility
Customers are responsible for providing accurate delivery information and for following the return and exchange instructions provided by our customer support team.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
12. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy from time to time.
Any changes will be posted on our website, and the updated version will apply to orders placed after the effective date of the revised policy, unless otherwise required by applicable law.
13. Contact Us
If you have any questions or would like to request a return, exchange, or refund, please contact us through the contact details available on our website.
Our customer support team will review your request and provide you with the appropriate instructions.